How to Check Aadhaar-Related Complaint Status Online? Check the Complete Process to Check UIDAI Issues Aadhaar Complaint Status on myaadhaar.uidai.gov.in
Aadhaar, the 12-digit unique identification number issued by the Unique Identification Authority of India (UIDAI), has become an important document for accessing various government services and benefits in India.
On its official portal myaadhaar.uidai.gov.in/uidai.gov.in, the Unique Identification Authority of India (UIDAI) has established a system for handling Aadhaar-related queries and complaints. Recognizing the importance of efficient grievance resolution, UIDAI offers multiple channels for individuals to file their concerns and complaints, including phone, email, chat, letter, and a dedicated web portal.
This multi-channel approach ensures that citizens can easily report issues related to Aadhaar enrollment, updates, and other services.
If you’ve submitted a complaint related to Aadhaar through the official portal, email, or phone, and want to check the status of your complaint. This article will walk you through the process of checking your Aadhaar-related complaint status online, allowing you to stay informed about the resolution of your issue.
Content Index
Understanding Aadhaar Complaints
Before we get into the status-checking process, it’s important to understand what constitutes an Aadhaar-related complaint. Common issues include:
- Incorrect personal information:
- Name
- Address
- Date of birth
- Problems with biometric authentication:
- Fingerprints
- Iris scan
- Difficulties during Aadhaar enrolment
- Suspected Aadhaar theft or misuse of your details
- Delays in updates
- Issues with appointment booking
- Any other service-related problems encountered while using your Aadhaar card
If you’ve filed a complaint regarding any of these issues or others, you can easily track its status online.
How to Check Aadhaar-Related Complaint Status Online?
Once you file a complaint with UIDAI through any medium, the customer support of UIDAI generates a Service Request Number (SRN). The SRN is a 14 digit Service Request Number, generated after raising a complaint related to Aadhaar.
You can easily check the status of your complaint online on the official portal myaadhaar.uidai.gov.in by using the SRN. To know the process of it, check the step by step guide provided below:
- Open your web browser and go to the official UIDAI website: https://myaadhaar.uidai.gov.in/
- On the UIDAI homepage, look for the ‘Check Grievance/Feedback Status‘ option.
- It will lead you to a new page. Here, you will be prompted to enter your Service Request Number (SRN).
- This is the unique number generated when you filed your complaint.
- If you don’t have this number, check your email or SMS notifications from UIDAI.
- Carefully enter the captcha code displayed on the screen.
- Click on the “Submit” button.
- The status of your Aadhaar-related complaint will be displayed on your screen.
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Understanding Aadhaar Complaint Statuses
When you check your complaint status, you’ll see one of the following:
- Pending: Your complaint has been registered but hasn’t been processed yet.
- In Progress: Your complaint is currently being reviewed and addressed.
- Resolved: Your issue has been successfully addressed and the complaint is closed.
- Rejected: Your complaint has been declined. Reasons may be provided.
What to Do Next
Based on the status you receive, here are some recommended actions:
- For Pending or In Progress statuses: Check back periodically. UIDAI typically resolves complaints within 15-30 days.
- For Resolved status: If you’re satisfied with the resolution, no further action is needed. If the issue persists, consider filing a new complaint.
- For Rejected status: Review the reason for rejection. You may need to file a new complaint with additional information or documentation.
Additional Tips for Managing Aadhaar Complaints
- Save Your SRN: Always keep your Service Request Number safe. It’s crucial for tracking your complaint.
- Use Official Channels Only: File complaints and check statuses only through the official UIDAI website to ensure security.
- Be Patient: Allow sufficient time for UIDAI to process your complaint before checking the status repeatedly.
- Keep Documentation Ready: Have all relevant documents on hand in case you need to provide additional information.
- Escalation: If your issue remains unresolved beyond the stipulated time, consider calling the UIDAI contact center for escalation.
- Visit Aadhaar Kendra: For complex issues or if you need assistance with the online process, visit your nearest Aadhaar Kendra.
Conclusion
Checking your Aadhaar complaint status online is a simple yet important step in ensuring your Aadhaar-related issues are resolved promptly. By following this guide and utilizing the official UIDAI portal, you can stay informed about the progress of your complaint without the need for multiple visits to UIDAI offices.
FAQs
Q: How do I check my Aadhaar complaint status online?
A: Visit myaadhaar.uidai.gov.in and locate the ‘Check Grievance/Feedback Status’ option. Enter your 14-digit Service Request Number (SRN) and the captcha code, then click submit. Your complaint status will be immediately displayed, showing whether it’s pending, in progress, resolved, or rejected.
Q: What types of complaints can I file about my Aadhaar?
A: UIDAI handles various complaints including incorrect personal information (name, address, birth date), biometric authentication issues (fingerprints, iris scan), enrollment problems, suspected identity theft, update delays, and appointment booking issues. All these can be reported through multiple channels including their web portal, phone, email, chat, or written letter.
Q: What is an SRN and how do I get it?
A: The Service Request Number (SRN) is a 14-digit unique identifier automatically generated when you file an Aadhaar-related complaint. UIDAI sends this number to you via email or SMS after your complaint is registered. It’s crucial to save this number as it’s required to track your complaint status.
Q: How long does complaint resolution take and what are the possible status messages?
A: UIDAI typically resolves complaints within 15-30 days. When you check your status, you’ll see one of four messages: ‘Pending’ (registered but not processed), ‘In Progress’ (under review), ‘Resolved’ (issue addressed), or ‘Rejected’ (declined with reasons). If rejected, you can file a new complaint with additional information.
Q: What should I do if my complaint isn’t resolved?
A: If your complaint remains unresolved beyond the standard timeframe, you have several options. You can escalate the issue through the UIDAI contact center, visit your nearest Aadhaar Kendra for in-person assistance, or file a new complaint with additional documentation. Always keep your SRN handy for reference during any follow-up communications.
Q: What are the official channels for filing and checking Aadhaar complaints?
A: UIDAI offers multiple secure channels for complaint management. You can file complaints through the official portal (myaadhaar.uidai.gov.in), by phone, email, chat, or letter. For status checks, the online portal is the most efficient method, requiring only your SRN and a captcha verification. For complex issues, visiting an Aadhaar Kendra is recommended.
Q: What documentation should I keep ready when filing or following up on a complaint?
A: Keep your Aadhaar number, SRN, and any relevant supporting documents ready. This might include proof of identity, address proof, or documentation related to your specific issue. For update-related complaints, having the original documents that need correction is essential. Always use official channels and keep copies of all correspondence.
